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How can we help?

Order Help & Report Questions

Changing my orderPersonal information on CARFAX ReportsInvalid VIN message when running reportView all topics >

Account & Billing Questions

CARFAX text messagesI can't log inRequest a refundEmail notification settingsView all topics >

Report Discrepancies

Request a correction to a CARFAX ReportWhy are accident or other details missing?How do I find out the status of my suggested correction?View all topics >

CARFAX Products

What is CARFAX Used Car Listings?What is CARFAX Value and how is it calculated?Why is my recent service not showing up?View all topics >

General FAQs

Where does CARFAX get its information?What is the CARFAX Buyback Guarantee?Does CARFAX have a Glossary of Terms?View all topics >

Contact Us

Think a report has an error?

Let us know the details and we’ll look into it and get back to you

Have a general question?

Send us a message and read our response at your convenience

Note: We don’t offer phone support out of full dedication to our other help channels. Online support allows us to send and receive links and supporting documentation, which resolves your concerns more quickly.