I can't log in

If you forgot your password, use the Forgot password  option on the login page for the site you are trying to access.

If you don't remember the email address, or believe there may be a typo in the email address associated with your account, contact CARFAX for further assistance.

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When creating an account with CARFAX, please note that for your security, all CARFAX accounts require a password. All passwords must have 8 to 20 characters using any combination of letters and numbers.


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Think a report has an error?

Let us know the details and we’ll look into it and get back to you

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Have a general question?

Send us a message and read our response at your convenience

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Note: We don’t offer phone support out of full dedication to our other help channels. Online support allows us to send and receive links and supporting documentation, which resolves your concerns more quickly.