Contact CARFAX Consumer Help

CARFAX offers a convenient way for consumers to request assistance through submitting a request online. The online help request allows consumers to submit all of their questions and concerns in one communication, and in turn, enables CARFAX to provide you with all of the information you may need in a timely manner. Because our staff are dedicated to providing quality support through email, we do not offer phone support.

Here's more information on how to get the help that you need:
Report a discrepancy
If you believe there is a discrepancy on your CARFAX Report, please complete the online Data Research Request form to make sure we have all the information we need to research the matter. 
Data Research Request Form
Any other Customer Service needs
Any questions about your account, including help logging in, purchasing Reports, or any other general questions or customer service needs:
Email: Please complete this Contact Us form to make sure we have all the information we need to assist you.  
Contact Us Form
Business Inquiries
If you are a business, please see our business inquiries section below to make sure your request is handled by the right department.
CARFAX Reports for Businesses

Contact Us

Think a report has an error?

Let us know the details and we’ll look into it and get back to you

Report a Concern
Have a general question?

Send us a message and read our response at your convenience

Contact Us

Note: We don’t offer phone support out of full dedication to our other help channels. Online support allows us to send and receive links and supporting documentation, which resolves your concerns more quickly.