Request Help From Our Support Teams

If you believe there is a discrepancy on a CARFAX Report that requires research by our team, complete this form, and a team member will review your request.

Submit a request for assistance if you currently own the vehicle and all of the following statements are true:

  • A record(s) on my CARFAX Report appears to be incorrect
  • I have supporting documentation to update or add details for the record(s) in question
  • I have already contacted all related agencies (e.g. DMV, police department, insurance company, etc.) and acquired their assistance

Otherwise, you can find the answer to your question online or select a different subject from the dropdown:

Be sure to add ConsumerResearch@carfax.com to your email contacts, as you will receive an auto-confirmation email shortly after submitting this form. If you do not receive the auto-confirmation check your spam folder. If you have already submitted this form and have additional questions or additional documentation that will aid us in our research, you can email ConsumerResearch@carfax.com.

Please attach all supporting documents before submitting this request. If you are unable to attach documentation now, send to CARFAX by Email: ConsumerResearch@carfax.com or Fax: 866-728-6455.

You understand that any information that you submit to CARFAX (i) may be used by CARFAX in its Vehicle History Service, (ii) may be incorporated into the CARFAX Vehicle History Report for the VIN above and (iii) may be disclosed to defend against legal claims, if required by law and/or for purposes of law enforcement investigations. You hereby authorize CARFAX, its employees and agents, to gain access to any information associated with the VIN above.

You certify that you are the current owner of the vehicle associated with the VIN above and that the information you are providing to CARFAX is accurate and complete. You agree to indemnify CARFAX for any damages incurred as a result of any misstatements or omissions made by you.

By clicking "Submit" I acknowledge that I have read and agree to the Terms and Conditions above.

Note: We don’t offer phone support out of full dedication to our other help channels. Online support allows us to send and receive links and supporting documentation, which resolves your concerns more quickly.