Year, make, and model missing on CARFAX Report

The year, make and model of a vehicle are coded into the VIN by the manufacturer. If this information is not displaying on the CARFAX Report, it could be for a few different reasons, including:

1) The VIN is invalid. Please verify the VIN is correct with the VIN displaying on the vehicle's dashboard or driver's side door jamb.

2) The vehicle was not originally built for the North American market (also known as a ""gray market"" vehicle) and was imported as a used vehicle.

3) It is a specialty, low-production vehicle which never had its VIN decode information registered with CARFAX.

4) It is a new model year vehicle which has not had its VIN information reported to CARFAX yet.

Contact Us

Think a report has an error?

Let us know the details and we’ll look into it and get back to you

Report a Concern
Have a general question?

Send us a message and read our response at your convenience

Contact Us

Note: We don’t offer phone support out of full dedication to our other help channels. Online support allows us to send and receive links and supporting documentation, which resolves your concerns more quickly.