Not receiving the password reset email

You may not be receiving the password reset email if the email address on file for your account is incorrect or invalid. You may consider checking your junk/spam folder as the automated email may have been sorted to that folder in error. If, after you check your junk/spam folder, you still have not received the email, please contact CARFAX so that we can offer further assistance.

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Note: We don’t offer phone support out of full dedication to our other help channels. Online support allows us to send and receive links and supporting documentation, which resolves your concerns more quickly.