Why are accident or other details missing?
CARFAX always recommends the CARFAX Report is used along with a pre-purchase vehicle inspection and thorough test drive to check for prior repairs, hidden damage, and anything that might not have been reported to CARFAX.
If you have a copy of a police report or a repair order and would like to add it to the CARFAX Report, please fill out a Data Research Request form and a member of our customer support team will contact you.
Data Research Request Form
Let us know the details and we’ll look into it and get back to you
Send us a message and read our response at your convenience
Note: We don’t offer phone support out of full dedication to our other help channels. Online support allows us to send and receive links and supporting documentation, which resolves your concerns more quickly.