Why are accident or other details missing?

CARFAX receives accident information from thousands of sources, but not every accident or damage event is reported and not all reported are provided to CARFAX.

CARFAX always recommends the CARFAX Report is used along with a pre-purchase vehicle inspection and thorough test drive to check for prior repairs, hidden damage, and anything that might not have been reported to CARFAX.

If you have a copy of a police report or a repair order and would like to add it to the CARFAX Report, please fill out a Data Research Request form and a member of our customer support team will contact you.

Data Research Request Form

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Think a report has an error?

Let us know the details and we’ll look into it and get back to you

Report a Concern
Have a general question?

Send us a message and read our response at your convenience

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Note: We don’t offer phone support out of full dedication to our other help channels. Online support allows us to send and receive links and supporting documentation, which resolves your concerns more quickly.